Refund policy
We want you to love your purchase. Read our exchange and return guidelines below to ensure a smooth process.
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Exchange & Return Policy (7 Days)
Exchange or return is available within 7 days of purchase, subject to stock availability and valid proof of purchase.
For any exchange or return requests, please reach out to us during working hours (9:00 AM to 5:00 PM):
- Email: support@zazaarofficial@gmail.com
- Phone / WhatsApp: +92-318-3335970
Important Notice: Garment Conditions
Please note that washed, used, or damaged garments will not be exchanged or returned under any circumstances. Items must be in their original condition.
Exchange Shipping Costs
In the case of exchanges, the shipping costs incurred for the process will be charged to the customer.
Lost Shipments & Claims
In the rare event of a lost shipment, the customer must inform us via email at zazaarofficial@gmail.com with complete order details.
We will set up an official inquiry regarding your claim. If, after the inquiry, it is confirmed that your claim is valid, the product will be shipped to you again.
